Shipping
In general
Never sign for or accept any delivery from CIC POWERBOX LLC if there is any visible damage to your product.
Upon delivery and in the presence of the delivery driver, please open and inspect your shipment. Should you discover any damage or loss, please take detailed digital photographs of the packaging and damage, refuse to accept the package, return the shipment with the carrier and immediately contact CIC POWERBOX LLC by calling (802) 468-7697 or emailing support@cicpowerbox.com.
Failure to refuse delivery and return a damaged shipment with the freight carrier may result in the buyer accepting responsibility for the loss or damage to the product.
If a damaged shipment is accepted, please take detailed digital photographs of the damage to both the packaging and product and immediately contact CIC POWERBOX LLC by calling (802) 468-7697. The damage claim must be initiated within 5 business days of the delivery date. Please note that all shipping and delivery times are estimated. After your order has been shipped, please contact the freight carrier with your tracking number for further information on the status of your order.
CIC POWERBOX LLC offers (dock-to-dock) shipping within the continental United States for eCommerce sales only. Other charges such as lift-gates, residential and limited access fees are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Shipment must include at least one style of CIC Powerbox™ to qualify for shipping discount. Any accessories ordered and shipped with a CIC Powerbox™ will automatically qualify for shipping discounts.
Please contact CIC POWERBOX LLC to determine the best shipping options for your
order (802) 468-7697.
Purchases made in the remaining U.S. territories must be handled directly through CIC POWERBOX LLC by calling (802) 468-7697 or emailing sales@cicpowerbox.
CANADIAN BUYERS – PLEASE NOTE:
All prices, quotes, and monetary transactions with CIC POWERBOX LLC will be made in U.S.
Dollars.
CIC POWERBOX LLC will cover up to $300.00 of shipping costs to Canadian buyers. This offer
applies to eCommerce sales only. Import duties, taxes, customs broker’s fees, and other charges such as lift-gates, residential and limited access fees are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what your additional costs will be prior to buying.
If you have a preferred customs broker, please provide them with your order invoice after purchase along with CIC POWERBOX LLC’s phone number (802) 468-7697 and email address sales@cicpowerbox.com to better facilitate the shipping process. After the shipping release document(s) have been received by CIC POWERBOX LLC from your broker, your order will be added to the shipping queue.
If you do not have a preferred customs broker, Royal Customs Brokers will be used by default. After purchase, you will receive an invoice from Royal Customs Brokers, along with an Agency Agreement. You will be required to complete the form and provide them with your credit card information. After the shipping release document(s) have been received by CIC POWERBOX LLC from Royal Customs Brokers, your order will be added to the shipping queue.
Royal Customs Brokers:
24 Princess St, Fort Erie, ON L2A 1V6, Canada
(905) 871-7961 / 800-565-6441
mary@royal-customs.com & documents@royal-customs.com
INTERNATIONAL BUYERS – PLEASE NOTE:
All prices, quotes, and monetary transactions with CIC POWERBOX LLC will be made in U.S.
Dollars.
Questions?
Contact us